Dashboards
Dashboards in Service Cloud give a good overview of the current status of your cases in one glimpse.
Charts:
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New cases per month
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Number of active entitlements
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Knowledge base articles per type
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Closed cases per month
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Average time spent per case (in hours)
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Total time spent per month (in hours)
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Total cost per case category (in $)
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Total cost per month (in $)
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Case updates per type
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Total time spent per category (in hours)
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Cases by status
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Total time spent per account (in hours)
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Total costs per account (in $)
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Time spent per product family (in hours)
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Total costs per product family (in $)
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Total time spent per department (in hours)
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Total cost per department (in $)
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KB articles created per day
Service Cloud is configurable, allowing you to create new charts and new dashboards.