You are reading the documentation for an outdated Corteza release. 2023.9 is the latest stable Corteza release.

Upgrading to 2020.9

After upgrade

Corteza Service Cloud

Corteza 2020.9 renames Corteza Service Cloud to Corteza Service Solution. The new automation scripts are not compatible with the previous namespace.

Follow this set of steps to properly update your instance:

  1. Rename the Service Cloud namespace name to Corteza Service Solution

  2. Change the service-cloud namespace slug to service-solution

  3. Go over each page in the Corteza Service Solution namespace and replace the old service-cloud automation buttons with new service-solution buttons

  4. Test your changes to assure everything works as expected