Entitlements
The Entitlements page is accessible by clicking on the section in the main navigation bar on the top of the screen.
Entitlements are types of customer support, such as phone support or email support. You can set up entitlements to help support agents determine whether a customer is eligible for support or not.
Entitlements are related to an account and a product. For a fixed amount of time (defined by the start and end date), they are entitelled to certain services provided by the seller.
An entitlement can be created either manually, or from an account.
Adding an entitlement
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Navigate to the ,
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click on the + Add button to open the form,
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populate the data and press the Save button in the bottom right corner.
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You can define an entitlement template under a product to automatically supply some of the data beforehand. Refer to entitlement templates for more information. |