Settings
The Settings page is accessible by clicking on the Settings section in the main navigation bar on the top of the screen.
Available settings
The following number for a KB item
This indicates the following ID that is used for the adjacent KB item (entry). Unless you migrate from another system, this value doesn’t need to be changed.
The default cost per hour
This is used if a department doesn’t define its hourly cost or if you don’t assign a department to the case update.
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We strongly advise that each department explicitly specifies an hourly cost. |
The default department for new ticket
This is the default department that will be assigned to a ticket if no other department is selected.
Step by step configuration
The following number for a KB item
If you’ve migrated from another system, insert the next number that should be used. If not, you can leave this as it is.
The default department for new ticket
Select the default department. You should first create departments if you don’t see any.
The default time for a case update
Enter a default time that should be used when working on a case update.
The default case link
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Navigate to the "Pages" of your admin panel,
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find the page called
Record page for module "Case", -
copy the page ID (this is the long number at the end of the address, similar to the above channel ID),
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insert
https://your-corteza-instance.tld/compose/ns/service-solution/pages/<page_ID_here>/record. For example:https://your-corteza-instance.tld/compose/ns/service-solution/pages/111502308285612036/record
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If you have an external portal that is able to display cases stored by Corteza, you can change this link to point to that portal. |